![]() Go to: Control Panel -> Date, Time, Language, and Regional Options -> Regional and Language Options -> Formats tab To fix this issue follow the instructions below: This requires the windows language settings to be set to English. The MouseOx software creates data files using ASCII file types. Restart the MouseOx software and communications should be re-established.InstaCal should detect the MouseOx and install a new driver that is not corrupt for proper USB communications.Plug the USB cable back in to the MouseOx and computer.InstaCal will remove the corrupt driver from the referenced location.InstaCal may detect that a MouseOx is no longer connected to the host computer.Open InstaCal (Located in the Windows Start menu -> All Programs -> Measurement computing group).Unplug the USB cable from either the MouseOx control box or the host computer.To fix this problem, reestablish communications by following the step below. The second possible cause is that the USB connection is not established. To fix this problem, download the latest revision of software from this website. Measurements will thus not be maximally accurate. If you continue to operate the software, default gain parameters will be used in place of the correct ones. The first possible cause is that the MouseOx control unit was manufactured after the date of the software release and the calibration values are not available in the software look up table. ![]() The Calibration Not Confirmed error message will occur for one of two possible reasons. MouseOx® is running fine and then it just stops working.First time trying to run MouseOx® and software will not run.Calibration not confirmed error message.We have listed the most common issues and linked to the solutions below. The MouseOx Plus® is easy to use but there are occasions when customers have difficulty.
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